根据下面资料，回答1-20题 What do people really feel? This has never be
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根据下面资料，回答1-20题
What do people really feel?
This has never been an easy thing for companies to 1 . For one thing, emotions are inherently difficult to 2 . For another, there’s often a 3 between what people say they feel and what they actually feel.
A lot of companies use focus groups and surveys to 4 how people feel. Now, emotional AI technology can help businesses 5 the emotional reactions in real time — by decoding facial expressions, 6 voice patterns, monitoring eye movements, and measuring neurological immersion levels, 7 . The ultimate 8 is a much better understanding of their customers — and even their employees.
9 the subjective nature of emotions, emotional AI is especially prone to bias. For example, one study found that emotional analysis technology 10 more negative emotions to people of certain ethnicities than to others. Consider the consequences in the workplace, 11 an algorithm consistently identifying an individual as exhibiting negative emotions might 12 career progression.
AI is often also not sophisticated enough to understand cultural differences 13 expressing and reading emotions, making it harder to draw 14 conclusions. For instance, a smile might mean one thing in Germany and 15 in Japan. 16 these meanings can lead businesses to make wrong decisions. Imagine a Japanese tourist needing 17 while visiting a shop in Berlin. If the shop used emotion recognition to 18 which customers to support, the shop assistant might mistake their smile — 19 of politeness back home — as an indication that they didn’t require help.
20 , if left unaddressed, conscious or unconscious emotional bias can perpetuate stereotypes and assumptions at an unprecedented scale.
